Refund and Returns Policy

Overview

At My Rooh Fashion, we are committed to providing high-quality fashion products for men, women, and kids. We aim to ensure that you are completely satisfied with your purchase. If for any reason you are not, we are here to help.

Our refund and returns policy lasts 30 days from the date of purchase. Unfortunately, we cannot process refunds or exchanges after this period.

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as you received it.
• The item must be returned in its original packaging with all tags attached.
• A receipt or proof of purchase must accompany the return.

Non-Returnable Items

Certain products cannot be returned, including:

• Gift cards
• Discounted or sale items
• Intimate or sanitary products (e.g., undergarments, socks, swimwear)
• Health and personal care items (e.g., cosmetics, skincare)
• Custom-made or personalized items
• Products damaged or missing parts for reasons not attributable to My Rooh Fashion.

How to Initiate a Return

To initiate a return, please contact us at info@zuhustyle.com with your order details. Our customer support team will provide instructions for the return process.

Please do not send the product directly to the manufacturer.

All returns should be sent to:
C52/53, Block 9A Karachi, Pakistan Homes Gulistan-e-Johar, Karachi, 75290

Refund Process

Inspection and Approval

Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria. We will notify you via email regarding the status of your refund:

• Approved refunds will be processed promptly. A credit will be issued to your original payment method within 7-10 business days.
• Partial refunds may be issued for items returned in the following conditions:
  • Not in their original condition (e.g., worn, damaged, missing tags or parts).
  • Returned more than 30 days after delivery.

Refund Exceptions

• Sale or clearance items cannot be refunded.
• Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from your refund amount.

Late or Missing Refunds

If you have not received your refund within the expected time frame, follow these steps:

1. Check your bank account for pending transactions.
2. Contact your credit card company to confirm processing times.
3. Reach out to your bank for any delays in the posting of the refund.

If you’ve followed these steps and still haven’t received your refund, contact us at [Insert email address] for assistance.

Exchange Policy

We replace items only if they are defective, damaged, or incorrect. If you need to exchange a product, follow these steps:

1. Contact us at info@zuhustyle.com with details of the issue.
2. Ship the defective/damaged product to:
   C52/53, Block 9A Karachi, Pakistan Homes Gulistan-e-Johar, Karachi, 75290

Upon receiving the product, we will inspect it and ship a replacement to you free of charge.

Gift Returns

If an item was marked as a gift when purchased and shipped directly to you:

• You will receive a gift credit equal to the value of the return.
• Once the return is received and processed, a gift certificate will be sent to you via email.

If the item was not marked as a gift, or if the gift giver had the order shipped to themselves, the refund will be issued to the original purchaser.

Shipping Returns

To return your product, mail it to:
[Insert physical address]

Shipping Costs

• Customers are responsible for return shipping costs unless the product is defective or incorrect.
• Shipping costs are non-refundable.
• For expensive items, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Need Assistance?

If you have any questions or need further assistance, our customer support team is here to help! Contact us at:
info@zuhustyle.com

Thank you for choosing My Rooh Fashion. We value your trust and look forward to serving you again!